Disaster relief

Emergency Relief Funding

Emergency Relief Funding

Financial assistance is available through Emergency Relief Funding (ERF) for Townsville residents to help reduce personal financial hardship for individuals and families. ERF assists eligible people to deal with their immediate financial crisis in a way that maintains their dignity and encourages self-reliance. This may be following an emergency or loss of employment.

How much assistance will I receive?

The amount of ERF you receive is based on your individual immediate needs. Due to limited funding the amount given will be at the discretion of Althea Projects staff.

What can ERF assist you with?

If eligible for assistance through ERF you may be assisted with:

Emergency Relief Funding for Individuals

Althea Projects provides Emergency Relief Funding (ERF) to individuals at Althea’s Community Hub. Individuals may be eligible for ERF if they reside in the Townsville region, have a health care card or concession card, and are experiencing financial hardship.

The Althea Projects staff will do an assessment with you and let you know if you are eligible.

How to Apply

Individuals can apply for ERF by:

  • Sending a text message to 0427 053 664 between 9am and 11am on Monday or Wednesday
  • The text message must include your name, address, phone number, and number of children / adults in the household.

If you are eligible for an ERF appointment, you will be allocated a day and time to attend Althea’s Community Hub to collect your food parcel or voucher.

Emergency Relief Funding for Families

Althea Projects Wee Care provides Emergency Relief Funding (ERF) to eligible families who are experiencing financial hardship. Families may be eligible for ERF if they have dependent children in their care, are experiencing financial hardship, and can provide Medicare card details.

How to Apply

Families can apply for ERF by:

  • Text 0427 053 663 between 9am and 10.30am on Tuesday, Wednesday or Friday.
  • Text must include your name, address, phone number, and the number of children/adults in the household and a brief description of what has left you in hardship.

If you are eligible for ERF you will be allocated a day and time to attend Wee Care to collect your food parcel or voucher.

Emergency Relief Funding financial assistance is funded by the Department of Social Services and Queensland Department of Communities.