Althea Projects - your Employer Of Choice

Are you motivated and committed to:

  • providing quality care and support
  • your ongoing professional development
  • having a rewarding career
  • working within a dynamic and healthy team

Yes, then we may have the job for you.

Althea Projects strives to provide a workplace culture that is free from discrimination and embraces and enhances employee wellbeing.

We provide our employees with a comprehensive Employee Benefits Package which includes:

  • Flexible Modes of Employment
    • full-time
    • part-time
    • casual and
    • job share opportunities
  • Work-life balance
    • Flexible working arrangements (where possible)
    • Up to 6 free confidential counselling sessions for employees and their immediate family
    • Cultural leave
  • Rewards
    • Competitive salary packages
    • Salary Sacrifice arrangements (up to an additional $15,600 tax free)
    • 5 Weeks Annual Leave
    • Birthday Leave
  • Ongoing professional development and support
    • Support and Supervision
    • Access to training
    • Access to Conferences and networking events
    • Individual development planning
    • Robust quality management system, providing guidance in practice and systems
    • Clearly defined positions and key performance indicators
    • Inductions and orientation programs

At Althea Projects, we believe that by creating a healthy and happy workplace we become an employer of choice, improve staff morale and increase staff performance.

Various Opportunities at Althea Projects

At Althea Projects we have a range of positions across the organisation that requires different and diverse skills, qualifications and level of experience. For example: administration, community work, direct care, family support, fostering support, finance, HR, quality assurance and cultural positions.

General Application

If there are no specific positions advertised on our website, you are welcome to register your resume with our office by pressing the buttons that appear below. You will be required to complete a short application form and have the opportunity to provide us with your details, including your resume. Click here to get in touch with us.

Information Collection & Privacy

When applying for a position at Althea Projects any information we collect from you as part of your application process is for the purpose of assessing your suitability for employment with us. In the event you are offered, and accept employment with us, this information will go on to form your staff file. In the event your application is not successful, unless you request your information not be retained, your information will be kept for 12 months with the purpose being for considering your suitability for alternative employment opportunities with us. After 12 months your information will be destroyed. Individuals are entitled under Australian privacy law to access, and seek correction, of personal information held about them.  Click to read our full Privacy Statement

Current Vacancies


As a Direct Care worker, you will be responsible for:

  • Providing direct care and supervision to children accommodated at Wee Care
  • Maintaining a clean and hygiene environment for all clients, inside and outside, including general housekeeping duties.
  • Preparing and providing healthy and nutritious meals for children, taking into account any dietary requirements.
  • Participating in team meetings, supervision, planning days and compulsory training.
  • Actioning all incidents involving clients and staff in accordance with policies and procedures.
  • Undertaking record management of client Infromation, and administration tasks which support the work with clients.
  • Actively contribute to maintaining a culture which values health, safety and wellbeing.

In return, we offer you the following:

  • An opportunity to help change lives
  • Supportive management and team
  • SCHCDSI Award Level 2 wages
  • Attractive salary packaging up to $15,600 p.a
  • Employee Assistance Program
  • Annual flue injections

To apply, fill out the below ‘Apply for a position at Althea’ or email


Program Manager (Wee Care and Althea House)

Since 1974, Althea Projects Inc. has been supporting and strengthening the capacity of vulnerable people within Townsville and the surrounding regions.  Our main programs are Foster & Kinship, Wee Care Residential and Althea’s Community Hub, from which we deliver a range of services. Our Wee Care and Althea House  Services provide crisis, emergency and short-term residential services for children aged 0-11 years.

We are looking to appoint the Program Manager (Wee Care and Althea House) on a permanent full-time basis.   The successful applicant will have extensive experience in the management of child focused residential services with a background in child protection and trauma informed care.

Reporting to the Service Operations Manager and working as part of the leadership team, you will be responsible for:

  • Management of all Residential Care services, including both residentials, ERF, Playgroup and Family Contact Service and associated compliance requirements.
  • Working closely with the Service Operations Manager to ensure contemporary and effective services are delivered which meet evolving statutory needs and funding models.
  • Maintaining a high standard of care and well-being that provides for physical, emotional, spiritual, and social needs of children in the services.
  • Leading and managing the Residential Care Services team (including volunteers)
  • Developing and managing rosters
  • Ensuring the Program meets all legislative and funding requirements, including the Human Services Quality Framework (HSQF).
  • Maintaining high functioning programs and ensuring service delivery targets and organisational standards are achieved, and funding body requirements are met.
  • Undertaking supervisory and people management responsibilities and activities in accordance with legislated requirements and organisational policies and procedures.
  • As a member of the leadership team, work collaboratively with internal stakeholders to develop, implement, and report on the operational program and budget.
  • Ensure the ongoing safety, suitability, and maintenance of the Residential Care Services properties.

In return, we offer you the following:

  • An opportunity to help change lives
  • Supportive management and team
  • SCHCDSI Award Level 7 wages; and 5 weeks’ annual leave
  • Attractive salary packaging up to $15,900 p.a.
  • Employee Assistance Program
  • Annual flu injections
  • Monday to Friday working pattern, with occasional out of work hours (on-call on a rotational basis is a requirement of this position)
  • Birthday Leave

How to Apply

Please submit your resume together with a succinct response to the selection criteria (2 pages maximum), providing examples of relevant knowledge, skills and experience.

Applications will close at 5.00pm on 17th November 2023, however we retain the right to start screening and interviewing any suitable candidates prior to this date.

Selection Criteria:

  1. Experienced manager with relevant graduate qualifications in Social Work, Early Childhood, Human Services, Behavioural Science with extensive relevant experience.  Postgraduate qualifications and/or further specialised professional development highly regarded.
  2. Proven track record in the operational and financial management of child focussed residential, day care facilities and services.
  3.  Significant knowledge and experience gained of procedures, protocols, and legislation applicable to the child protection and family support services.
  4. Significant skills, knowledge and experience relating to residential and family support services, legislation, practices, and interventions in the use of appropriate techniques and interventions to achieve outcomes for children experiencing trauma.
  5. Proven experience providing human resources support to team members, with knowledge of human resources management practices, employment and safety legislation and diversity principles.
  6. Excellent communication and interpersonal skills, including written skills, negotiation, conflict management and engagement with children with trauma and their families.
  7. Strong cultural awareness and understanding of Aboriginal Torres Strait Islander peoples and cultures and the issues which impact upon them in society.
  8. Driver’s license, and the ability to satisfy child and personal history screening; and current positive notice (Blue Card).

Employer questions

Your application will include the following questions:

Seek ad – Program Manager (Wee Care and Althea House) Job in Townsville, Northern QLD – SEEK

Service Operations Manager

Key Responsibilities
• As a collaborative senior member of the leadership team, contribute relevant specialist
knowledge and high-level advice to strategic and operational program development.
• Provide leadership and oversight to all Programs, ensuring operational efficiency,
service and output standards are attained.
• Maintain a visible presence at each Program location, being actively involved in the
operations and with clients and providing leadership, guidance and support as needed.
• Using specialised knowledge and frameworks, maintain and continuously improve
services and programs.
• Work within the leadership team to oversee the development and implementation and
ongoing monitoring of all Program operational plans.
• Guide service delivery to ensure program areas have a practice framework and
program logic developed from best practice principles.
• Collaborate with the Corporate Services Manager to support the development of the
annual budget across areas of responsibility.
• Ensure programs and services under the control of this position are aligned to budget,
funding and governmental requirements.
• Build and continuously develop the skills of Program Managers for excellence in
leadership, supervision, training, coaching and mentoring teams.
• Ensure the utmost safety, wellbeing and support for employees and volunteers through
established WHS policies and procedures and emergency management response.
• Ensure role clarity for all team members and establish and monitor scheduled
performance planning and review to achieve high performance outcomes.

• Implement and evaluate initiatives and programs which maintain positive work
relations and organisational culture in line with the organisational values.
• Adopt a hands-on approach to resource management, filling in for Program Manager
absences if required and providing assistance where needed.
• Direct responsibility and management of client/workers complaints, grievances or
escalations requiring resolution or higher level investigation.
• Direct responsibility for program licensing activities, ensuring all programs meet
relevant Child Safety Licensing requirements.
• Working closely with the Quality and Compliance Manager, guide and support
Program Managers to ensure all programs are working within the HSQF Standards.
• Ensure the monthly Nominee Report for areas of responsibility is prepared.
• Contribute specialised knowledge and regularly review practice manuals for program
areas, and support Managers to implement and embed these into daily practice.
• Regularly engage with funding bodies, and actively lead, negotiate and resolve any
associated escalations to the satisfaction of Althea Projects.
• Work closely with the CEO, Corporate Services Manager and Program Managers to
build productive networks and represent the organisation at network meetings
including those which occur with existing and future government and nongovernment stakeholders.
• Lead and negotiate tenders, grant and funding applications and service agreements
relevant to areas of responsibility, including liaising with tender writers.
• Work closely with the CEO and Quality & Compliance Manager to ensure that
compliance activities are undertaken to ensure ongoing HSQF accreditation.
• Ensure correct and mandatory records management occurs across all Programs.
• Temporarily act in the role of CEO where required.
• Compliance with all relevant legislation not limited to Licensing of Care Services Under
the Child Protection Act 1999, Homelessness Program Guidelines, Specifications &
Requirements, Fair Work Act & Regs 2009, WHS Act & Regs 2011, Information
Privacy Act 2009, Privacy Act 1988, Human Rights Act 2019, Anti-Discrimination Act
1991, Food Act 2006 and HSQF licensing.
• Any other duties as reasonably required and which fall within the scope of this role.

To find the full job description please go to this Seek link – SERVICE OPERATIONS MANAGER Job in Townsville, Northern QLD – SEEK

Apply for a Position at Althea

Althea Projects